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Overview
We take pride in the quality and craftsmanship of our products. If your item arrives damaged or defective, you may request a return or replacement within 14 days of delivery.
Return Eligibility:
- Only items that are defective or damaged upon arrival are eligible for return.
- A clear photo of the defect and proof of purchase is required.
- Items must be returned in their original condition and packaging.
To request a return:
Please contact us at [email protected] within 14 days of receiving your order. Include your order number, a description of the issue, and photo evidence of the defect. Our team will guide you through the return or replacement process.
Refunds or Replacements:
Once we receive and verify the defective item, we will issue a full refund or send a replacement at no additional cost.
Thank you for supporting RamsayWorks — we’re committed to making things right.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.